For those San Jose Public Library customers who need support and assistance with eBook downloads, the following companies have staff available to answer any technical questions:

Axis 360 Help

• by Phone: (209) 720-2280 - 7 AM to 3 PM, weekdays only

EBSCO Help

• by Phone: (800) 758-5995 - press the #3 key after calling in

OneClickdigital Help

• by Email: support@oneclickdigital.com
• by Phone: (877) 77-AUDIO - 4:30 AM to 3 PM, weekdays only

If you have a problem with OverDrive, first please make sure that your account is clear of any issues.  If you have a fine or an expired card, you cannot use OverDrive.  If your account is clear and you are still having download problems, you can contact our eBook support team at: sjplebooksupport@gmail.com.

If you have a Kindle/Nook and need help getting started, please view the introductory videos:

Kindle: http://youtu.be/eS6I7vJKZS0, Nook: http://www.youtube.com/watch?v=c6EKw_yQocM

This detailed tutorial walks users step-by-step through the process necessary to download e-books available free from the San Jose Public Library and read them on the Amazon Kindle or Kindle Touch. For additional information, please see New User's Guide to eBooks, eAudioBooks, & eMusic and Frequently Asked Questions about Digital Content.

Full Transcript of Naration:

Introduction

Welcome to the San Jose Public Library's e-Book Tutorial for the Kindle

Please note that this tutorial is for the standard Kindle, but the same features can be accessed by using the Kindle Touch simply by touching the screen instead of using the buttons.

Basic Use and Navigation

To turn on the Kindle, press the button located at the bottom of the device.

The buttons below the screen of the Kindle are: Home, which shows your collection of e-Books; Menu, which pulls up a menu selection; Back, to exit a menu or go back; Keyboard, to pull up a keyboard to type in; and a Directional Pad with a Select button in the middle to navigate your collection.

Setting Up Wi-Fi

To begin, from the Home page, open the Menu and select "Turn Wireless On." Then, from the Menu, select "Settings." Under Settings, select to View Wi-Fi Networks. For our example, we are connecting wirelessly from inside the library, so we will select the name of the library from the list and click to connect. To access the library's free Wi-Fi service, you will be redirected to an agreement page. Use the arrows to scroll down and select that you accept the terms of use. Once accepted, you can use the library's Wi-Fi.

Registering Your Kindle

Now, return to the Home page. From the Menu, select Settings. If your Kindle has not already been registered, select "Register." If you have an Amazon.com account, select that option. If not, select the second option. To enter your email address, press the Keyboard button and use the directional pad to type in your email address. Then press the Keyboard button again and click down to select Password. Then, press the Keyboard button to enter your password. Once finished, press the Keyboard button again and click over and select the "Submit" button. If the Kindle is successfully connected to a wireless internet source, your account will automatically be linked and your name will appear as the registered user.

Note that, if the Kindle you are using is currently registered to a different user, you can deregister it by selecting Settings, "Deregister." You can then register it to a different account.

Note also that, from the Menu under "Experimental," you can use Wi-Fi to browse the internet, including the library's website.

However, for our example, we will be browsing titles through a computer with internet access.

Downloading An e-Book Using Wi-Fi

From the library's homepage (sjpl.org), there is a section for downloadable content, such as e-books. From this page, select "Overdrive." Overdrive's digital library includes a vast selection of titles available for multiple portable devices and computers.  You can either browse the collection or search for a specific title.

For our example, we will click on "Advanced Search" from the top left corner. This allows us to limit the Format to "Kindle Book" as well as to "Only show titles with copies available."

After finding a title you want, next to the Kindle Book icon, select "Add to Bookbag." You can then either browse for more titles or "Proceed to Check-Out." You will then be prompted to sign-in using your Library Card number and your PIN number. Before confirming checkout, you have an option for the number of days you wish to check out the e-book. Once you are done, press "Confirm Check-Out." From the following screen, press "Get For Kindle."

You will then be forwarded to Amazon's website, where you can click "Get Library Book." If you are not already signed-in, you will be asked to sign-in using the same email address and password you used when registering the Kindle earlier. Once you are signed-in, click "Get Library Book." From the drop-down menu, select the device you would like the e-book sent to and press continue. The title will then be available on your Kindle while it is connected to the internet.

From your Kindle, on the Home page, you should see the title you checked-out with the word "New" next to it. If you don't, on the Menu, select "Sync And Check For Items." The side buttons on the Kindle (or touching the side of the screen on the Kindle Touch) advance or go back a page. Depending on the Kindle's settings, titles may appear under "Archived Items" on the second page of the Home page.

After You've Downloaded An e-Book

Now that you have downloaded your first e-book, from the Home page, by clicking on the title, you can read the e-book and advance pages by using the side buttons.

After your check-out period has expired, the title will then say "Loan Ended" and you will no longer be able to read the title.

Note that, from Amazon.com's "Your Account" drop-down menu, you can select “Manage Your Kindle.” From here, you can either, “Deliver An Item” to your Kindle, “Purchase the Book,” “Download and transfer via USB,” “Clear furthest page read,” or “Return the Book.” This allows you to return a book before the due date if you finish early, thus allowing other users a chance to read the title when you are done.

After an item has expired or been returned, you can delete the item from your account if you do not wish to retain it for further reference.

To remove the “Loan Ended” notice from your Kindle, select the title and press the Right arrow button (or, on the Kindle Touch, touch the title and hold). The bottom option lets you remove the title from the device.

Downloading An e-Book Using A USB Cable

If you don’t have access to a wireless internet source, you can also connect the Kindle to a computer using the included USB cable. Then, when browsing e-book titles, you will have the option after checkout to download the title from your Amazon.com account. If a download screen does not automatically appear, check the top of the screen for any security messages and select “Download File.” Then select Save. The file should be saved directly onto the Kindle under the folder called “Documents.” Before disconnecting your Kindle, remember to safely remove your device by using the option from the bottom of your computer screen. The title will then be available on your Kindle with the word “New” next to it.

Conclusion

You can now enjoy reading your e-book or e-books in the palm of your hand.

When done, to turn off your Kindle, press and hold the Power button.

For additional information, please refer to your Kindle User Guide. Also, visit SJPL.ORG to browse e-book titles available for the Kindle from Overdrive.

The good news is that now Kindle owners can check out and download many of their favorite titles from Overdrive Digital Library on the SJPL Home Page.  However--and here's the bad news--not all titles available for the Kindle have been made available for the library to purchase!  And, this holds true for all ePub eBooks--

Also, some publishers do not allow their books to become eBooks.  Other publishers put restrictions on how many times an eBook can be checked out before the book has to be "purchased" again.  However, titles often become available at a later time.  So we do try to get the authors and titles you ask for, and we will continue to do so!

If you're trying to get library eBooks on your Kindle and need help, check out these excellent tutorials online:

• How to check out books on a Kindle
• How to return a Kindle book early

Get your Kindle books now from the library! Most existing OverDrive eBooks can now be read on all Kindle devices or by using free Kindle apps on iPhone, iPad, Android, and other mobile devices. A few PDF titles may not yet available for Kindle but OverDrive and Amazon are working to reduce this.

To check out Kindle Books, first, visit our Virtual Branch website (http://overdrive.sjlibrary.org) to browse, search, and check out. Click on the Kindle icon on the left to browse the titles. You can also use the Advanced Search option and limit by format, also.

Then, when you decide to check out a Kindle Book, a "Get for Kindle" link will display. You will then sign in to your Amazon account. Then, you will choose which Kindle device or free Kindle app you want to deliver the title to.

Please let us know in the comments what you think about this exciting update!