For those San Jose Public Library customers who need support and assistance with eBook downloads, the following companies have staff available to answer any technical questions:

Axis 360 Help

• by Phone: (209) 720-2280 - 7 AM to 3 PM, weekdays only

EBSCO Help

• by Phone: (800) 758-5995 - press the #3 key after calling in

OneClickdigital Help

• by Email: support@oneclickdigital.com
• by Phone: (877) 77-AUDIO - 4:30 AM to 3 PM, weekdays only

If you have a problem with OverDrive, first please make sure that your account is clear of any issues.  If you have a fine or an expired card, you cannot use OverDrive.  If your account is clear and you are still having download problems, you can contact our eBook support team at: sjplebooksupport@gmail.com.

If you have a Kindle/Nook and need help getting started, please view the introductory videos:

Kindle: http://youtu.be/eS6I7vJKZS0, Nook: http://www.youtube.com/watch?v=c6EKw_yQocM

If you have an iPhone, iTouch, or iPad, search for the FREE OneClickDigital app on the iTunes App store.  You do first have to visit our OneClickDigital site though to create your account, but you can then use the app to sign in to your account, access your checkouts, browse and check out new titles, and download directly to your device using the app. All titles in the collection will work with the app!

Did you know that all the titles in our new OneClickdigital collection of eAudioBooks are always available, with unlimited access? No more waiting in line for that popular audio book! And, all the titles will play on an iPod. New titles are added fairly regularly so check often. You do need to set up an account the first time you use the service.

Access eAudioBooks now through OneClickdigital from Recorded Books. All the titles will play on an iPod. Mobile apps for the iPhone and Android will be coming later this year. The titles are not yet in the catalog, but will be soon. You will need to set up a new user account to use the service. Enjoy!

Have you ever downloaded eAudiobooks from Ingram's MyiLibrary? This eAudiobook platform has been discontinued and the content will move over to the OneClickdigital platform from Recorded Books.

We apologize for the inconvenience. The new platform is much simpler to use, and you'll get access to more titles - especially those from Recorded Books. Look for more information soon!