Join the Fine-Free Wave

Fines Free

• Why is there a fine on my account for an item I returned on time?

  If you're wondering about a late fee for a book you returned on time, you should know that there are no late fees for items returned on or after July 1, 2024. Any late fees you're seeing would be from before this change.

  If you returned the book when the library was closed, they'll check it in when they reopen, and you shouldn't be fined. It might take them a bit to update everything. If the book is still on your account after 24 hours, just contact the library where you returned it.

  If you returned the item after it was 28 days overdue, you would have received a billed notice for the non-returned item. This notice would have included the cost of the item and any processing fees. However, after you returned the item, that fee would have been removed.

  Related Page: Borrow & Return

• What should I do if I have lost a San José Public Library book or item?

  • Search for the Item: Take some time to search for the lost item. You do not need to worry about late fees. As of July 1, 2024, late fees no longer accrue for returned items. Most physical items are also auto-renewed unless another customer has requested the item. You have time to look for the item.
  • Contact the Library: If you cannot find the item and are sure it is lost, contact your desired SJPL location and speak to a staff member. You will need to either: 
    • Pay for the lost item plus a $10 processing fee per item.
    • Participate in one of our Access Programs to clear the fees on lost materials.
  • Payments and Refunds: Once you have paid for a lost item, we do not issue refunds if the item is later found.
  • Borrowing Privileges: Your borrowing privileges may be restricted until all charges are paid. Failure to pay may result in a referral to a collection agency.

  Related Page: Borrow & Return

• Who is eligible for the Book Replacement Program?

  All SJPL cardholders can bring a new book to replace a lost book.

  Before you pay, find a different way to eliminate your fines with our fine forgiveness programs, including the Book Replacement Program.

• What are the fees if I return an item late?

  For the most current information on late fees, please visit the Fees section of our Borrow & Return page.

  Additional Information:

  • No Late Fees: There are no late fees on any items returned on or after July 1, 2024. Any fines currently on your account happened before this change.
  • Past Late Fees:     
    • Late fees did not accrue on Sundays or holidays.
    • Items were considered overdue if not returned before the library closed on their due date.
    • You can view due dates and any accumulated late fees for overdue items by checking your account online.
    • If you've provided an email address, the library sends a courtesy email reminder before items are due and again 7 days after they become overdue.
    • Services for an account are limited when fees reach $20.

  Related Page: Borrow & Return

• Why do we have the Book Replacement Program?

  We want to help cardholders regain access to the library. It's part of our effort to reduce barriers to information and services.

  Learn more about the Book Replacement Program.