Online Resource - Discover & Go

Frequently Asked Question about Discover & Go

• What is Discover & Go?

  Discover & Go is a partnership between libraries and cultural attractions offering library cardholders from every community, age group, and economic background free and low-cost tickets to world-class museums, theaters, aquariums, zoos, and science centers.

  The program allows cultural attractions to reach out to people who haven't visited them or don't know about them; libraries to bridge the gap between books and hands-on cultural experience; and the public to explore fun cultural opportunities they may have otherwise been unable to access.

• May I just use the pass on my phone or do I have to print it?

  Many venues will require that users present printed passes, but some will allow a mobile pass. The information will be provided on the venue’s page. If an attraction requires a printed pass, mobile passes will not be accepted.

• When I try to log in to Discover & Go I get a message that says "Invalid Postal Code. You must live within the library's service area to use the Discover & Go Service." - what's wrong?

  Customers must live within the library's service area (have a San Jose ZIP code) in order to log in and reserve passes. 

  Discover & Go uses the zip code in your library record to determine eligibility. If a customer does not qualify to reserve a pass because their ZIP code is not in the library's service area, we recommend that they try the public library within their ZIP code. Many local libraries offer Discover & Go. Look at the drop-down list of participating libraries for more information. If you have changed your address or believe that the ZIP code on file is incorrect, take your library card and an ID with your current address to one of our branch libraries. If your ID does not have your current address, bring a piece of mail that does.