eResources Help

eBooks & eResources FAQs

• I received an error message on hoopla about the Collective Daily Limit. What does that mean?

  You may have seen the following error message on hoopla: 

  The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight.

  The message above has recently been one of the most common errors for hoopla users. Hoopla only charges the library for what people use, and the library has a daily allowance for these materials. Once the library’s daily allowance is reached, users receive the error message above. The library has a budget for hoopla that is divided into a daily budget. This budget can be hit early in the day and an error message will pop up when you attempt to check out something.

  This collective daily limit is NOT related to your 6 monthly checkouts offered by San Jose Public Library. The collective daily limit will prevent checkouts even if you have additional individual checkouts available. 

  The best way to avoid this is by using hoopla as early in the morning as possible. The limit resets at midnight, so you can try again the next morning. If the limit has been reached, you can still put items into your favorites to check out at a later time. 

• How do I access The New York Times Online?

  The San Jose Public Library provides free online access to the New York Times on Internet computers and library wi-fi at the Dr. Martin Luther King, Jr. Library and at all Branch libraries during our normal operating hours. We also offer 72-hour offsite "At- Home" access through our website. The daily edition is also available from Pressreader.

  Offsite "At-Home" access:

  1. Select this link to get your New York Times access code. This code will be usable by you for 72 hours.
  2. Click on "Redeem".
     After the first 72 hours have passed, you will need to redeem another code for another 72 hours of remote access (i.e. Repeat Steps 1&2).  
  3. Create an account with the New York Times or sign in with an existing New York Times account.  Please be advised that registering an email address with New York Times will opt you into receiving marketing emails from the New York Times. To opt out of receiving emails, be sure to click on the check box during your initial sign up.
  4. You will see a page that looks like this*:

  

  Click on "Go to NYTimes.com". Please note the date when your access ends.

  5. Enjoy the New York Times for 72 hours!

  Reading on The New York Times app

  The New York Times Digital app is free and available for the following operating systems:

  • Android
  • iOS
  • Kindle Fire

  Please visit your device's app store to get the app. You will need to follow the "Offsite " At-Home" access" instructions above in a browser before you log in to the The New York Times app:

  1. Follow steps 1 and 2 above to get your 72 hour access.
  2. Open the NYTimes app
  3. Log in with the email you used to register -- the access code will have already been applied.

  Please feel free to contact us if you have any questions.

  In-Library New York Times Access: 

  To access The New York Times Online on library internet computers and over branch wifi:

  Go to your favorite browser and type in www.nytimes.com. You can also find it by going to the San Jose Public Library website.

  1. Select Books & eResources at the top of the San Jose Public Library homepage. 
  2. Select “Newspapers & Magazines” from the “eBooks & Other Formats” category
  3. Find “New York Times (In-Library Access)” in the alphabetical list and press on the link for New York Times (In-Library Access)
  4. Finally, press on the link for the New York Times (In-Library Access) to access this resource

  * The text in the image reads:

  Welcome to The New York Times
  Enjoy your 3 days of unlimited access to NYTimes.com, and the NYTimes smartphone and tablet apps.
  An email confirmation has been sent to [your email]. Your digital access begins immediately and runs through [date]. Go to NYTimes.com [link].

  Related Page: Online Resources Help

• I got a new Kindle, but Amazon keeps sending my OverDrive books to my old one.

  Here are a few methods to solve this issue: 

  Change your default Kindle to your new device.

  • 1. Go to www.amazon.com and sign into your account.
    2. Mouse over the "Accounts & Lists" menu and choose "Content & Devices.
    3. Once you're in "Content & Devices", you'll see four tabs across the top of the screen, Select "Devices."
    4. You will see a section for your "Amazon devices" and another for "Amazon apps installed on devices". Select the image for "Amazon devices."
    5. It will give you images of all devices you have connected.
    6. Under one of them, with blue lettering will be the words "Default device". If you want to make the new Kindle the default device, select the image of that new Kindle.
    7. It will open a page with three grey text boxes on the right side. Select "Set as default device."
    8. When the confirmation window pops up, select "Save".
    9. Now, when you send items to your Kindle from OverDrive, they will automatically go to your new device.

  Choose a different Kindle when you check out your book.

  If you don't want to change your default device, you can just choose a different device when you collect your OverDrive book.

  1. 1. After you have checked the book out and have been redirected to Amazon to "Get Library Book", look under the yellow button and choose a different device
     2. Select "Deliver" when you've made the selection.

  •  

  Download book from your Kindle Library.

  • 1. If you have sent your Kindle book to the wrong device, you can still read it by going to your Kindle Library on the Kindle you prefer and tapping on the cover
    2. The book should download to your device.
    3. If you don't see it in your library, select the "Sync" button to force your Kindle to check for library updates.
       • Make sure that you are connected to Wi-Fi.

  Related Page: Online Resources Help

• How do I check out an eBook?

  San José Public Library eBooks can be checked out with a valid SJPL library card. Depending on the eBook format, you may need to download additional software. Visit the eBook Help pages for device-specific instructions.

  SJPL customers may obtain a OneSearch account to access San Jose State University materials. SJPL customers may access the University Library electronic resources only while in the King library on either personal computers or wireless devices.

  Related Page: Online Resources Help

• How do I save my progress in O'Reilly?

  Unfortunately, the O'Reilly for Public Libraries subscription does not allow users to create a Personal Account. This means that your progress and any settings (including bookmarks, playlists, highlights, notes, etc.) will not be saved between sessions.

• How do I sign in to the O'Reilly mobile app?

  Unfortunately, the O'Reilly mobile app is not available for public library users.